Privacy policy

1. Overview

At Cascade Haven, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase from our store.

2. Information We Collect

When you browse our site or place an order, we may collect the following types of information:

  • Personal details such as your name, email address, shipping and billing address, and phone number

  • Payment information (processed securely via third-party payment providers)

  • Order history and customer support interactions

  • IP address, device type, browser information, and cookies for analytics and marketing purposes

3. How We Use Your Information

We use your data to:

  • Process and fulfill your orders

  • Provide customer support and respond to inquiries

  • Send order confirmations, shipping updates, and transactional emails

  • Improve our store’s performance and user experience

  • Send promotional emails (only if you have opted in)

4. Sharing Your Information

We do not sell or rent your personal data.
We may share your information with trusted third parties that help us operate our business, such as payment processors, shipping carriers, email service providers, and marketing platforms. These partners are required to keep your information confidential and secure.

5. Cookies and Tracking

We use cookies to provide essential website functionality and improve your browsing experience. Cookies help us:

  • Remember your preferences

  • Analyze website traffic

  • Measure advertising performance

You can disable cookies through your browser settings; however, some parts of the site may not function properly.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
You may request deletion of your personal data at any time by contacting us.

7. Your Rights

If you are a resident of the United States or the European Union, you have the right to:

  • Access, correct, or delete your personal information

  • Withdraw consent to data processing

  • Opt out of email marketing at any time

To exercise these rights, please contact us at teamcascadehaven@gmail.com.

8. Security

We implement industry-standard technical and organizational security measures to protect your personal data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business practices. The most current version will always be available on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

📧 teamcascadehaven@gmail.com